Frequently Asked Questions
The law doesn’t require it, but we think it’s a good idea. You can talk to your regular doctor or an audiologist to determine your actual hearing level. You might get an audiogram, and we can certainly use that to get you to the right hearing aid. However, you can also talk to one of our licensed dispensers or take our hearing questionnaire to narrow down your choices.
NOTE: The information presented on this website and in literature created by Hearing Help Express is not intended to be medical advice and should not be relied upon as such. Federal law allows anyone 18 years old and older to obtain a hearing aid without consulting a medical doctor, by signing a standard “medical waiver” designed by the FDA.
This is a common misconception. In fact, we sell the same hearing aids through the mail that we sell directly to audiologists. You can pay them for their time (insurance, rent, payroll, etc.) or you can order the same devices directly from us. That’s been our business model for nearly 40 years.
You can’t beat our value, but they are not free. We do offer a free, 45-day trial, which means you get more than a month to test any of our hearing aids to make sure they’re the right fit for you.
We call it a “zero-risk” trial, because if you do send them back within 45 days, we don’t charge you a thing. On the other hand, we’re pretty confident that if you follow our recommendations, you’ll be satisfied with your new hearing aids.
We’re working on that. In the past, if you didn’t subscribe to certain publications, there’s a chance we might have stayed off your radar. Many folks don’t really pay attention to ads for hearing aids until they’re in need of one, either. Meanwhile, we’ve been saving people tons of money on top-quality hearing aids. (More than 750,000 customers since 1979.) Hopefully, you’ll be hearing more about us now.
Our headquarters is located in Northern Illinois – the heart of the Midwest. All of our customer service representatives, management, and shipping operations are here.
Also, we don’t have a long, obnoxious phone menu to navigate. When you call, you should get right through to a live person who can address your needs, or transfer you to someone who can.
Whether ordering a product or calling for support, you have a team of hearing health experts looking forward to helping you to improve your hearing.
Hearing aids are typically not covered by insurance, but coverages vary. We don’t bill insurance companies directly, but if you find out that you do have coverage, you can purchase from us, then submit your bill to your insurance company for reimbursement. On the other hand, our prices are intended to make insurance irrelevant in the first place.
ITE = in-the-ear. This means that the entire device fits in your ear – no tubes or external parts.
BTE = behind-the-ear. This means that the electronic part sits behind your ear, with a clear tube extended over the top, and into the ear canal.
There’s yet another type of hearing aid called “receiver in canal” (RIC) but it’s still a BTE device. In a RIC, the tubing also contains a wire which powers the receiver in the tip.
Since 1979, we’ve sold directly to our customers, avoiding the middleman. Selling directly by mail keeps our costs low, so we can charge less for top-quality devices. And now, we are a wholly-owned subsidiary of medical device manufacturer, Intricon, Inc. (IIN), the best of the best.
You can return a hearing aid in original condition within your 45-day home trial period for a full refund of your purchase price. Batteries and accessories can also be returned in original condition within 30 days. Shipping and handling is not refundable.
To return products:
1. Call 1-800-221-2099 for a return authorization number (RMA). We’d appreciate an opportunity to either fix an issue or suggest a different product.
2. Pack your hearing aid securely in a sturdy box along with a note that clearly states: your name, complete address, what you are returning (so we know what should be in the box), your RMA, and the reason for returning it.
3. Send returns to:
Hearing Help Express, Return Department
1714 Sycamore Road, PO Box 586
DeKalb, IL 60115-0586
NOTE: DO NOT MAIL HEARING AIDS IN AN ENVELOPE! You are responsible for the safe return of items you are returning. For your protection, we recommend shipment with some type of insured mail.
We offer a few options:
Free shipping (5-10 business days)
Priority (2-5 business days)
Express (1-3 business days)
We also offer international shipping, but the following requirements apply:
- All international orders are shipped First Class mail.
- There’s a non-refundable processing fee of $60 per hearing aid ($15 for batteries).
- Orders must be paid in full (U.S. dollars) at the time the order is placed.
- Any customs fees are paid by the customer.
- Our 45-day trial is doubled (90 days) to accommodate extra shipping time in international orders.
We offer some payment flexibility:
- Pay for your hearing aid(s) in full, up front, and get an additional discount.
- Pay 1/4 of the total cost for the hearing aid(s) up front, then pay the rest in 3 monthly installments. (For example, a $499 hearing aid would be $124.75 a month for four months.)
- You can also call us to arrange special payment terms.
NOTE: items other than hearing aids (batteries, cleaning kits, etc.) are paid in full when ordered.
100% real, and on file at our headquarters. We ask all of our customers to provide feedback to make sure we’re best meeting their needs. It’s no coincidence that we have thousands on file, with approvals to publish them. We look forward to hearing your feedback, too!