Protection Service Plan (pricing varies per model)


Optional Protection Plan – One year of FREE repairs or replacements for your digital hearing aids! 

Since 1979, we at Hearing Help Express® have believed that cost should never stand in the way of helping people hear better and enjoy an overall improved quality of life. Although we designed Hearing Help Express hearing aids to last many years with good care, the truth is accidents do happen.

Hearing Help Express’ Hearing Aid Protection Plan gives you the peace of mind to know that your hearing aids are protected. At Hearing Help Express we provide a free one (1) year limited warranty on all manufacturer defects. However, this plan, that you purchased, covers your hearing aid device for one (1) year from date of service plan purchase on all other damage that may occur to your hearing aid, except for loss/theft or damage caused by owner or third party attempting to repair device*.

Better hearing truly does lead to better living. Your Hearing Aid Protection Plan ensures long-lasting enjoyment of your hearing aids and your life.

Get PROTECTED from life’s little accidents - Drop it, dunk it, step on it - you name it! We will fix or replace it free of charge for one year. Our policy is so encompassing, the only thing we don’t cover is loss or theft.

Act now! - Your digital hearing aid qualifies for the optional Protection Plan up to 90 days from shipment.

Comprehensive coverage - The plan coverage goes above and beyond the materials and workmanship warranty. We will repair any damage you can think of, or send a replacement hearing aid if we can’t fix it, at no charge to you.

Simple process - Filing a claim is fast and easy. Just call ahead to get authorization and simply send us your broken aid. Our in-house hearing aid advisers will diagnose, repair, or replace your aid in just a few days. We even have loaner hearing aids available for just $15. We do not send your hearing aids to an outside lab. If there's a question, our hearing health advisers can talk directly to the person who did the repairs.

(Click HERE for the form and full details.)

Repair services we provide:

  • Adjustments
  • Reprogramming
  • Replacing broken parts

Frequently Asked Questions

  • What does this Service Contract cover?

Almost everything, including all types of accidental damage.

  • How long does the coverage last?

This service contract lasts for one (1) year from the date of the
Protection Plan purchase.

  • What will Hearing Help Express do?

If your hearing aid is found to be defective under normal usage conditions, we will provide a FREE repair/replacement for up to one (1) year from the original date of purchase of the Hearing Help Express’ Hearing Aid Protection Plan.

  • What isn’t covered?

Loss of the hearing aid and unauthorized repairs are not covered.

  • How do you get service?

If your hearing aid stops working during the course of normal usage, contact Hearing Help Express at 800-221-2099 or for troubleshooting and specific return instructions. If it is necessary to send the aid to us, you are required to pay for postage and processing to and from Hearing Help Express.

The Hearing Help Express’Hearing Aid 1-Year Protection Plan Limited Warranty

This Protection Plan is offered by:
Hearing Help Express, Inc.
1714 Sycamore Road
DeKalb, IL 60115

To obtain service under the terms of this plan, please contact Hearing Help Express at:

  • 1-800-221-2099