Terms and Conditions

Return Policy

You can return a hearing aid in original condition within your 45-day home trial period for a full refund of your purchase price. Batteries and accessories can also be returned in original condition within 30 days. 

To return products:

1. Call 1-800-221-2099 for a return authorization number (RMA). We’d appreciate an opportunity to either fix an issue or suggest a different product. 

2. Pack your hearing aid securely in a sturdy box along with a note that clearly states: your name, complete address, what you are returning (so we know what should be in the box), your RMA, and the reason for returning it.

3. Send returns to: 
Hearing Help Express, Return Department
1714 Sycamore Road, PO Box 586 
DeKalb, IL 60115-0586

NOTE: DO NOT MAIL HEARING AIDS IN AN ENVELOPE! You are responsible for the safe return of items you are returning. For your protection, we recommend shipment with some type of insured mail.

Shipping Policy

We offer a few options:

Free shipping (5-10 business days)
Priority (2-5 business days)
Express (1-3 business days)

We do not currently offer international shipping. 

NOTE: Shipping and handling charges are non-refundable. 

Insurance Policy

Most of the time, insurance policies and Medicare do not cover the cost of hearing aids, nor do they reimburse for them. Most Americans pay out of pocket for hearing aids.

If your insurance policy does cover hearing aids, we are happy to work with you. Contact your insurance company first and make sure that they would accept an out-of-network claim. Then, we can provide the appropriate paperwork that your insurance company would require to reimburse you for the purchase. 

Below are some common terms and procedure codes for hearing aids. 

Health Care Common Procedure Coding System (HCPCS) Level II Codes


HCPCS Level II codes are required for claims for supplies and devices covered by Medicare and Medicaid and by most private payers. The codes below are provider for your convenience to assist you in filing your own insurance claims. They are accurate to the best of our knowledge.

National Provider Identification (NPI): Hearing Help Express – #1669742789

Common terms you will see in the codes below:

Monaural – only one hearing aid is used.
Binaural – two hearing aids are used.
ITE – In-the-Ear hearing aid. Size of hearing aid fills all or most of the bowl of the ear.
ITC – In-the-Canal hearing aid. Size of hearing aid is smaller and fits mostly in the canal of the ear.
BTE – Behind-the-Ear hearing aid.
Analog – older technology that is seldom used by manufacturers anymore.
Digital – newer technology found in all current Hearing Help Express hearing aid models.


V5050 Hearing aid, monaural, in the ear
V5060 Hearing aid, monaural, behind the ear
V5140 Hearing aid, binaural, behind the ear
V5243 Hearing aid, analog, monaural, ITC
V5249 Hearing aid, analog, binaural, ITC
V5255 Hearing aid, digital, monaural, ITC
V5256 Hearing aid, digital, monaural, ITE
V5257 Hearing aid, digital, monaural, BTE
V5259 Hearing aid, digital, binaural, ITC
V5260 Hearing aid, digital, binaural, ITE
V5261 Hearing aid, digital, binaural, BTE
V5030 Hearing aid, monaural, body worn, air conduction
V5100 Hearing aid, bilateral, body worn
V5014 Repair of a hearing aid
V5264 Ear mold, not disposable, any type
V5266 Battery for use in hearing device
V5267 Hearing aid supplies/accessories
V5268 Assistive listening device, telephone amplifier, any type

Note: consult your family doctor for ICD-10-CM Medical Diagnosis Codes if needed. 

Privacy Policy

Click here for the Hearing Help Express privacy policy page.