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Choosing Hearing Aids


Do behind the ear aids fit with glasses?

Yes, behind-the-ear hearing aids fit very well with glasses. We recommend putting your glasses on first, then hearing aid. It can take a moment to get used to the feeling the behind-the-ear hearing aids will work with glasses.

Can the programming of my hearing aid be personalized?

Based upon the results of your hearing assessment, conversations with our Licensed Hearing Aid Dispensers, and/or receipt of your Audiogram your hearing aids can be programmed to your specific level of hearing loss. In addition, all of our hearing aids have volume controls and 3 to 4 different listening environment settings to help you customize the hearing aid to your ideal listening comfort.

Our hearing aids are delivered to you fully programmed with a complete program range that is designed to fit your level of hearing loss.

Can the hearing aids be fitted?

Absolutely! We offer two different options that can be customized to your individual ear. The first option we offer is for the Diplomat hearing aid series. The Diplomat hearing aids can be fitted by creating a personalized mold which changes and customizes the hearing aid. The fitting process involves sending out an impression kit which is used to outline the structure of each individual ear. After ordering your hearing aid, the impression kit will be mailed out to you. Once the impressions are received we will review them to ensure that a suitable impression was created and will create your custom fitted hearing aids. You can expect your custom fitted digital hearing aids to be mailed out to you within 2-3 weeks.

The second option is suitable for hearing aids outside of the Diplomat series and involves customizing the hearing aid tips. To create custom hearing aid tips we will send out an impression kit, create the tips and send them out within 2-3 weeks.

How do you fit me with hearing aids?

The fitting process begins with a hearing assessment which you can do on your own online, submit an audiogram for one of our hearing health specialists to review or speak to one of our hearing specialists directly at 800-467-4515. Upon determining your level of hearing loss you can choose or with the help of one of our hearing health specialists we will identify the right hearing aid for you. Try the hearing aid at home for 45 days and if you're not completely satisfied we will help you find another hearing aid to try for 45 days. If we can't get a hearing aid that works best for you then the hearing aid can be sent back, within the 45 day trial periods, and we will refund your order.

Why are digital hearing aids better?

Just like telephones and televisions, hearing aid technology took a huge leap when it moved to digital. But what’s the difference?

Analog is an older technology and analog devices amplify all sound and noise (good and bad). This is particularly troubling in a noisy environment such as a restaurant. In addition, the sound that is amplified is not improved, but can be distorted, leading to further misunderstanding of words.

Digital is the latest technology and is continuously improved to ensure that lower sounds are amplified, and that loud noises (such as crashing dishes) are minimized. In addition, sounds are “cleansed” as they are digitized, helping to reduce distortion and improve understanding of words (for example, digital technology blocks and “cleans” wind noise).

Unlike many low-cost internet companies who sell analog hearing aids made in China, we only sell high-quality digital hearing aids manufactured with USA-made electronics.

What is the best in-the-canal hearing aid you offer?

Our EarMate-4210. This model contains our latest technology. It offers the benefits of an open fitting, superb feedback reduction, and wax protection.

I have an older hearing aid model. What HA is just like mine?

If you have an old model hearing aid from Hearing Help Express, please call us at 1-866-985-1265 to see if we can replace the hearing aid for you or find a new model that would be comparable.

How do I know which hearing aid to try?

We offer a variety of hearing assessments that help our hearing aid specialists recommend the right hearing aid for you.
- FREE hearing assessment sent with catalog.
- FREE hearing assessment online:
www.hearinghelp.com/hearing-check
- Call us: 1-800-221-2099
- or Send us your hearing test (audiogram):
email: info@hearinghelp.com
mail: 1714 Sycamore Rd • DeKalb, IL 60115
fax: 1-888-489-9734
text: 815-286-4005

Hearing Aids Service


Who will service my hearing aids?

All hearing aids are covered under a one-year limited manufacturers warranty. The manufacturers warranty covers any problems that are related to a manufacturers defect. If the hearing aid is in fact defective within the one-year period, the hearing aid will be repaired or replaced free of cost.

If the hearing aid isn't defective or the one-year limited warranty has expired, you can contact us at web@hearinghelp.com to obtain details about sending your product in for a repair or cleaning. You can also call us at 800-467-4515 or at web@hearinghelp.com to get details about having your hearing aid repaired or cleaned.

You may also consider purchasing a Cleaning Care Plan or the Protection Service Plan. Through the Cleaning Care Plan you may send your hearing aids to be tested, cleaned, for ear wax removal, or the replacement of tips or tubing. Loaner hearing aids are provided while your hearing aids are worked on. The Protection Service Plan includes adjustments, reprogramming and the replacement of broken parts.

What if my hearing aid needs repair?

If your hearing aid needs repair you can email us at web@hearinghelp.com or call us at 800-467-4515. We will try to diagnose the problem or identify a solution to have your hearing aids repaired. If your hearing aid is no longer covered by the warranty or a service plan we can service your hearing aids on a need by need basis.  

Sending my Ranger 7600 for repair, will you call me if it costs money?

If you send your hearing aid in for repair and there will be a cost associated with it, we will not move forward on your repair until you give us the okay to do so.

How do I send in my aid for repair?

If you're having issues, please call us first at 1-800-467-4515 and we will attempt to help you and fix your issues over the phone or video chat. If that does not solve the problem we will have you mail your aid in for repair to: Hearing Help Express 1714 Sycamore Rd. DeKalb, IL 60115. If you can not be without an aid during the repair time, we offer loaner hearing aids for $15.

How much does it cost to repair the hearing aids?

The cost to repair a hearing aid varies depending on the model and the problem with the aid. If you have a Two Year Protection plan there is no charge for repairs for two years.

Purchasing Hearing Aids


How can you sell hearing aids legally?

All of Hearing Help Express's hearing aids are listed with the FDA. The FDA regulates the hearing aid industry, and Hearing Help Express’s business model exists because of the regulatory actions the FDA has taken to promote the availability and accessibility of hearing aid devices to consumers.

  • Historically, the FDA required a waiver to be signed by the consumer before he/she could purchase a hearing aid from a direct mail or online hearing aid company. In addition, Licensed Hearing Aid Dispensers are required to be on staff.
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  • In December of 2016, the FDA dropped the waiver requirement allowing adults (over 18 years old) to access hearing aids without being seen by a hearing care professional. See the press announcement from the FDA here.
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Hearing Help Express has always believed that hearing aids can dramatically improve the quality of life for most people with hearing loss and that is why we believe in offering affordable access to high-quality FDA-listed hearing aids so that we can help improve the health and lifestyle of as many people as possible.

You may find more information pertaining to how the FDA supports our business model on FDA's website.

Are these real FDA-listed hearing aids?

Our devices are FDA-listed, safe, and effective. Our hearing aids are designed by IntriCon, our parent company in Minneapolis, with design inputs from their own on-staff doctor and audiologists. In addition, IntriCon receives frequent design input from its customers whom are doctors and audiologists dispensing IntriCon's digital hearing aids under several different brand names.

Try it for yourself - once you order a hearing aid we will include everything you need to start using your hearing aids right away. The first 21 days are the most important as your brain is adjusting to hearing new sounds again; so, at Hearing Help Express, you get a full 45 days to try our hearing aids in the comfort of your own home while experiencing real-world listening situations (going to work, restaurants, shopping, movies, coffee shops, etc).

 

How do you offer the best value and quality?

Recently, an independent study, including more than 2,000 Hearing Help Express customers, became the largest and most scientific study of direct mail hearing aids in the history of the hearing industry.
 
Dr. Sergei Kochkin, a renown hearing healthcare industry expert surveyed the entire hearing industry, including Hearing Help Express – the oldest and largest provider of hearing aids by mail. Click here to read the survey. 
 
Dr. Kochkin compared consumer satisfaction, subjective benefit, and quality of life associated with traditional retail versus Hearing Help Express' hearing aid use. Dr. Kochkin’s findings concluded that Hearing Help Express direct mail customers enjoyed similar hearing improvement and service to that received by people who had visited a local professional, but paid 80% less through Hearing Help Express.
 
Value: Hearing Help Express customers save up to 85% on their digital, high-quality hearing aids over those purchased from the retail audiologist. Also, Hearing Help Express offers 0% APR payment plan options and a 45 day risk-free trial period. From in-the-ear (ITE) ready out of the box, to fully custom behind-the-ear (BTE) models, we have the perfect solution for you.
 
Quality: Hearing Help Express’s devices are manufactured to the highest quality level by our parent company, IntriCon. This is because IntriCon manufacturers other medical devices (e.g. insulin pumps) that must adhere to the FDA's most strict Class III medical device inspection process. The electrical components within our hearing aids are made with American-made digital technology in Minneapolis, Minnesota.
 
Service & Convenience: After 40 years of service, we've learned a thing or two about helping consumers with hearing loss. Hearing Help Express’s staff of licensed hearing aid dispensers have a combined 120 years of experience. In addition, our large staff of hearing advisors have an average of 13+ years of experience working with consumers with hearing loss and making the process as convenient for the consumer as possible.
 

What is the price of the Ranger 7800 how can I get $50 off based on this offer?

You can find all of our standard pricing online at hearinghelp.com or by calling 1-800-467-4515. If you are on our mailing list then you may receive occasional promotions and discounts. These offers have a 5 digit promo code associated with them. You can either apply the code online at checkout (unless offer specifies you must call in) or tell us the code over the phone and your discount will be automatically applied.

Do you have rechargable hearing aids?

Yes! Our rechargeable hearing aid is the Apollo-E600 Rechargeable hearing aid.This hearing aid is great for a mild-moderate hearing loss and features feedback cancellation and noise reduction.

How much does your hearing aid cost?

Our hearing aids range in price from $399-$999 per hearing aid. We also offer low, interest free monthly payment options to work with your budget.

What discounts do you offer?

We may offer promotions and discounts throughout the year, including pay in full and military, via direct mail and email so get on our list now to take advantage of all of our offers!

Do you offer senior discounts?

Since our hearing aids are already priced so low, we do not offer any senior discounts. We do however offer a 10% discount for veterans! We may offer different promotions and discounts throughout the year via direct mail and email so get on our list now to take advantage of all of our offers!

Can I give the hearing aids back and get a refund if they don't work for me?

All of our hearing aids come with a 45-day in home trial which starts from the day you receive the hearing aid. If you are not 100% satisfied with your hearing aids, you can return the hearing aids within 45-days for a full refund.

What do the hearing aids come with?

All of our hearing aids come with enough batteries to get you through the 45-day trial period, cleaning tools, a carrying case, optional eartips & tubing (if applicable) and an instruction manual.

Do you accept insurance?

We do not deal directly with insurance providers so you would need to check with your insurance company to see what, if any, hearing aid insurance you may have. If you do have hearing aid insurance and they accept Hearing Help Express, we can provide any information you may need. If you do not have hearing aid insurance, we do offer low monthly payments to work within your budget.

How are these hearing aids so affordable?

Hearing Help Express is owned by IntriCon, a Class III medical device company that designs, develops, and manufactures hearing aids. Cutting out the middleman allows us to keep quality high and prices low, saving you as much as 85% compared to your local hearing aid store.

When you buy from Hearing Help Express, you are buying directly from the manufacturer which means huge savings for you. These savings come from the fact that we have a low-cost-business-model (direct from manufacturer without middleman markups) and higher sales volumes than the inefficient local retail channel with middleman markups. Specifically, a typical retail store only sells ~20 hearing aids a month, which means the average selling price for those 20 hearing aids needs to be $2,300 or more for each hearing aid. The low volume of hearing aid sales requires a huge markup to cover the high costs of retail rental space, marketing costs, and labor. We pass on the savings of our efficient business model onto you, the consumer!

Our superior products and service make the journey to better hearing affordable and more enjoyable! In an article by hearing healthcare industry expert Dr. Sergei Kochkin, PhD, he explains how our hearing aids make our customers far happier than hearing aids from a local store. Click here to read the study.

How can you fit people with hearing aids with no hearing test?

Research has shown that most hearing loss is related to aging and is characterized by your diminished ability to hear sounds in the high frequency ranges. The hearing aids we sell help people with this type of hearing loss. They amplify especially those higher tones that help you distinguish words more easily. A hearing test is not required to purchase a hearing aid through the mail, by phone or online. However, a hearing test is helpful and can be sent to Hearing Help Express for specific recommendations by one of our licensed hearing aid specialists.

Do you have filters for my hearing aids?

We do not carry hearing aid filters as our hearing aids do not use filters. You may have to contact your hearing aid provider for more filters.

Am I your customer? Do you still have a walk in facility?

The only walk-in facility we have is located in DeKalb, IL. However, we help you over the phone, online, over video chat and through the mail!

I have to wait a few minutes to connect to a live person?

On average, you will be connected to a live person within 16 seconds. You can also speak to someone on our website, HearingHelpExpress.com via our LiveChat feature or email us at info@hearinghelp.com.

I don't speak English, how do I get information on your website in Spanish?

Unfortunately, we do not have information on our website in Spanish at this time; however, if you call us at 1-800-467-4515 a Spanish speaking representative can help you.

How can HHE support me?

We're here to support you now and at any point after your purchase. If you are unsure if you need a hearing aid our team of hearing health specialists is available to help you determine your needs. Our team is available to help you setup and get accustomed to your hearing aid and if you have any questions, at any point, we are just a phone call, chat, video chat, or email away. Being able to easily connect and get support within a phone call further increases savings and convenience.

Contact us at web@hearinghelp.com at 800-467-4515.

Wearing Hearing Aids


Is hearing loss common?

Hearing loss is very common. According to a recent article, AARP’s Jo Ann Jenkins points out that 48 million Americans have hearing loss. 1 in 3 people older than age 60 have some hearing loss, and 1 in 2 over the age of 85 have hearing loss.

Typically, friends and family will notice difficulty in hearing before it becomes apparent to the person with the loss. Other factors, like diabetes, poor circulation, and certain medications can make things worse.

Take our online hearing assessment now to find out if you're experiencing hearing loss.

What if my hearing aid needs cleaning?

If your hearing aid needs cleaning, you can use the hearing aid cleaning kit that was included in your purchase. We advise our customers to purchase the Cleaning Care Plan with their hearing aids. The Cleaning Care Plan offers up to 4 professional hearing aid cleanings a year. Through the Cleaning Care Plan we will send out loaner hearing aids to use while your hearing aids are being worked on so that the service is uncomplicated for you. You can also email us at web@hearinghelp.com to find out about hearing aid cleanings as needed.

What can I do if my hearing aid is broken?

If your hearing aid is broken you can email us at web@hearinghelp.com or call us at 800-467-4515. You can mail your hearing aid back to us to review the condition of your hearing aid. If your hearing aid is broken due to a manufacturer defect we will replace or fix your hearing aid at no cost to you. If you purchase the protection plan along with your hearing aids we will also replace or fix your hearing aid for free. If your hearing aid is no longer covered by the limited manufacturer warranty or the protection plan we can review your hearing aid and determine the cost of fixing or replacing your hearing aid. For more details, email us at web@hearinghelp.com.

How long do the hearing aids last?

The average life of a hearing aid is 3-5 years. It is important to keep the hearing aid clean and dry for it to last the expected amount of time.

How do I know I'm using the right size tip/ tubing?

The tip will fit snug, but comfortably. The tube will run close to your head and allow the hearing aid to rest just behind your ear. If the aid sits high on top of your ear, then a longer tube is needed. If the aid hangs very low behind your ear, then a shorter tube is needed.

How do I know what size tubing am I using?

There is printing on the slim-tubing indicating the size. It is printed near where the eartip attaches in either red for the right ear or blue for the left ear.

Who will service my hearing aids?

All hearing aids are covered under a one-year limited manufacturers warranty. The manufacturers warranty covers any problems that are related to a manufacturers defect. If the hearing aid is in fact defective within the one-year period, the hearing aid will be repaired or replaced free of cost.

If the hearing aid isn't defective or the one-year limited warranty has expired, you can contact us at web@hearinghelp.com to obtain details about sending your product in for a repair or cleaning. You can also call us at 800-467-4515 or at web@hearinghelp.com to get details about having your hearing aid repaired or cleaned.

You may also consider purchasing a Cleaning Care Plan or the Protection Service Plan. Through the Cleaning Care Plan you may send your hearing aids to be tested, cleaned, for ear wax removal, or the replacement of tips or tubing. Loaner hearing aids are provided while your hearing aids are worked on. The Protection Service Plan includes adjustments, reprogramming and the replacement of broken parts.

Can the programming of my hearing aid be personalized?

Based upon the results of your hearing assessment, conversations with our Licensed Hearing Aid Dispensers, and/or receipt of your Audiogram your hearing aids can be programmed to your specific level of hearing loss. In addition, all of our hearing aids have volume controls and 3 to 4 different listening environment settings to help you customize the hearing aid to your ideal listening comfort.

Our hearing aids are delivered to you fully programmed with a complete program range that is designed to fit your level of hearing loss.

Can the hearing aids be fitted?

Absolutely! We offer two different options that can be customized to your individual ear. The first option we offer is for the Diplomat hearing aid series. The Diplomat hearing aids can be fitted by creating a personalized mold which changes and customizes the hearing aid. The fitting process involves sending out an impression kit which is used to outline the structure of each individual ear. After ordering your hearing aid, the impression kit will be mailed out to you. Once the impressions are received we will review them to ensure that a suitable impression was created and will create your custom fitted hearing aids. You can expect your custom fitted digital hearing aids to be mailed out to you within 2-3 weeks.

The second option is suitable for hearing aids outside of the Diplomat series and involves customizing the hearing aid tips. To create custom hearing aid tips we will send out an impression kit, create the tips and send them out within 2-3 weeks.

What if my hearing aid needs repair?

If your hearing aid needs repair you can email us at web@hearinghelp.com or call us at 800-467-4515. We will try to diagnose the problem or identify a solution to have your hearing aids repaired. If your hearing aid is no longer covered by the warranty or a service plan we can service your hearing aids on a need by need basis.  

Hearing Aids Problem Solving


How do you attach hook and tubing to HHE33?

Turn the hook to the right until just seated. Do not over-tighten.

Can you attach old HHE33 accessories for me?

If you do not feel comfortable changing hearing aid components yourself, we would be more than happy to assist you. You can call us at 1-800-467-4515 and even set up a video chat and we'll walk you through anything you need help with, step-by-step. If you do not feel comfortable doing this, you can always mail us the product and we will take care of the issue. If this will cause you to be without a hearing aid, we offer loaner hearing aids for $40.

How do you get rid of feedback?

Feedback is usually caused by a poor fit. Sound escapes out around the eartip and is re-amplified. We offer several eartip options for most of our hearing aid models. Finding a tip that fits more snugly in the ear canal will help. Also, make sure your tubing length is correct for behind-the-ear aids for the tip to stay in place securely. In addition, many of our hearing aids have a whistle reduction setting that can reduce high frequency amplification which will also reduce feedback.

I have stiffness / numbness in my fingers. How can I use an in the ear hearing aid?

It is more difficult to use a hearing aid and handle batteries when you experience stiffness or numbness in your fingers. Consider a hearing aid with a remote control option if you have trouble adjusting the controls on the aid or a rechargeable hearing aid if you have difficulty handling batteries.

I tried cleaning my Diplomat and the hearing aid is dead. What is wrong?

The most common issues that cause a hearing aid to stop working are wax or moisture that has gotten inside the hearing aid and damaged a component. You would need to send in the aid for one of our technicians to look at to know for sure what is wrong with it.

What if I have feedback from only one of my hearing aids?

The most cause of feedback is a poor fit, even it it happens with only one aid. The size or shape or your ear canals could be slightly different. Try a different eartip size or tubing length for the hearing aid that is experiencing feedback to get a more snug fit in the canal.

What do three double beeps mean on Ranger 7610?

When the battery is no longer strong enough to power your Ranger-7610, you will hear 3 double beeps every 8 minutes. This will repeat until you replace the battery.

Why are my batteries not lasting?

On average, hearing aid batteries should last about 1 week. The small Yellow #10 hearing aid battiers may last 3-4 days and the large Blue #675 hearing aid batteries may last 7-12 days. It depends on how often you wear your hearing aid, how well you take care of the hearing aid and where you store your hearing aid batteries. Here are some tips to extend the life of your hearing aid batteries:
1. Leave the battery door open on your hearing aid at night
2. Clean your hearing aid every morning
3. Store your hearing aid batteries in a cool, dry place like a desk or dresser drawer
4. Once you remove the tab off your hearing aid battery, let the battery sit out for at least 1 minute before using

Why did your customer service send me the wrong tubing?

If you believe you received an product in error, please call us at 1-800-467-4515 and we solve the isssue immediately.

How do I turn off my digital hearing aid?

To turn off your hearing aid, simply open the battery door. Our hearing aids do not have an off switch. Opening the battery door also conserves battery life and allows excess moisture to dry in your hearing aid.

Your HHE Account


Can I make a payment online?

Yes! If you need to make a payment on your account, please visit HearingHelpExpress.com/pay.

What are the monthly payment amounts?

At Hearing Help Express, you can make monthly payments. We typically offer 4 equal monthly payments, but if that is still too high for you, we will work with your budget to see what you can afford up to 10 payments. The price of your payments will vary with each hearing aid model.

When did you receive my last payment?

To check your account history, please call us at 1-800-467-4515.

Is account set up for battery club?

We will not automatically sign you up for Battery Club. With our Battery Club you get 10% off your battery orders and we automatically ship your batteries to you every 1-6 months. Must have valid credit card on file. If this is something you would like to sign up for, please call us at 1-800-467-4515.

How much do I owe?

To check the balance on your account, please call us at 1-800-467-4515.

contact us: web@hearinghelp.com - 800-467-4515