You May Be Wondering...

Yes, behind-the-ear hearing aids fit very well with glasses. We recommend putting your glasses on first, then hearing aid. It can take a moment to get used to the feeling the behind-the-ear hearing aids will work with glasses.

Based upon the results of your hearing assessment, conversations with our Licensed Hearing Aid Dispensers, and/or receipt of your Audiogram your hearing aids can be programmed to your specific level of hearing loss. In addition, all of our hearing aids have volume controls and 3 to 4 different listening environment settings to help you customize the hearing aid to your ideal listening comfort.

Our hearing aids are delivered to you fully programmed with a complete program range that is designed to fit your level of hearing loss.

Absolutely! We offer two different options that can be customized to your individual ear. The first option we offer is for the Diplomat hearing aid series. The Diplomat hearing aids can be fitted by creating a personalized mold which changes and customizes the hearing aid. The fitting process involves sending out an impression kit which is used to outline the structure of each individual ear. After ordering your hearing aid, the impression kit will be mailed out to you. Once the impressions are received we will review them to ensure that a suitable impression was created and will create your custom fitted hearing aids. You can expect your custom fitted digital hearing aids to be mailed out to you within 2-3 weeks.

The second option is suitable for hearing aids outside of the Diplomat series and involves customizing the hearing aid tips. To create custom hearing aid tips we will send out an impression kit, create the tips and send them out within 2-3 weeks.

The fitting process begins with a hearing assessment which you can do on your own online, submit an audiogram for one of our hearing health specialists to review or speak to one of our hearing specialists directly at 800-467-4515. Upon determining your level of hearing loss you can choose or with the help of one of our hearing health specialists we will identify the right hearing aid for you. Try the hearing aid at home for 45 days and if you're not completely satisfied we will help you find another hearing aid to try for 45 days. If we can't get a hearing aid that works best for you then the hearing aid can be sent back, within the 45 day trial periods, and we will refund your order.

Just like telephones and televisions, hearing aid technology took a huge leap when it moved to digital. But what’s the difference?

Analog is an older technology and analog devices amplify all sound and noise (good and bad). This is particularly troubling in a noisy environment such as a restaurant. In addition, the sound that is amplified is not improved, but can be distorted, leading to further misunderstanding of words.

Digital is the latest technology and is continuously improved to ensure that lower sounds are amplified, and that loud noises (such as crashing dishes) are minimized. In addition, sounds are “cleansed” as they are digitized, helping to reduce distortion and improve understanding of words (for example, digital technology blocks and “cleans” wind noise).

Unlike many low-cost internet companies who sell analog hearing aids made in China, we only sell high-quality digital hearing aids manufactured with USA-made electronics.

If you have an old model hearing aid from Hearing Help Express, please call us at 1-866-985-1265 to see if we can replace the hearing aid for you or find a new model that would be comparable.

Hearing Help Express offers three easy options for you to take our free hearing assessment, modeled after the "quick hearing check" developed by the Better Hearing institute, which is shown to be valid and reliable. This hearing assessment helps give you an idea of the level of hearing loss you may be experiencing and provides our hearing professionals with the information they need to recommend the right hearing aid for you.

1. FREE online hearing assessment: www.hearinghelp.com/hearing-check
2. Call for an assessment over the phone with a licensed professional: 1-800-221-2099
3. We will gladly mail you a hearing assessment you can complete at home: www.hearinghelpexpress.com/complete-hearing-loss-information-guide

- or Send us your hearing test (audiogram):
email: [email protected]
mail: 1712 Sycamore Rd • DeKalb, IL 60115
text: 815-286-4005

If your hearing aid needs repair you can email us at [email protected] or call us at 800-467-4515. We will try to diagnose the problem or identify a solution to have your hearing aids repaired. If your hearing aid is no longer covered by the warranty or a service plan we can service your hearing aids on a need by need basis.  

If you send your hearing aid in for repair and there will be a cost associated with it, we will not move forward on your repair until you give us the okay to do so.

If you're having issues, please call us first at 1-800-467-4515 and we will attempt to help you and fix your issues over the phone or video chat. If that does not solve the problem we will have you mail your aid in for repair to: Hearing Help Express 1712 Sycamore Rd. DeKalb, IL 60115. If you can not be without an aid during the repair time, we offer loaner hearing aids for $40.

The cost to repair a hearing aid varies depending on the model and the problem with the aid. If you have a Two Year Protection plan there is no charge for repairs for two years.

Yes! Our rechargeable hearing aid is the Apollo-E600 Rechargeable hearing aid.This hearing aid is great for a mild-moderate hearing loss and features feedback cancellation and noise reduction.

Our hearing aids range in price from $399-$999 per hearing aid. We also offer low, interest free monthly payment options to work with your budget.

At Hearing Help Express you save thousands on the same high-quality hearing aids sold by audiologists and ENT's. Compare our hearing aids to those costing $2,300+. Subscribe to our newsletter or join our mailing list to stay updated with our special offers and promotions.

All of our hearing aids come with a 45-day in home trial which starts from the day you receive the hearing aid. If you are not 100% satisfied with your hearing aids, you can return the hearing aids within 45-days for a full refund.

All of our hearing aids come with enough batteries to get you through the 45-day trial period, cleaning tools, a carrying case, optional eartips & tubing (if applicable) and an instruction manual.

We do not deal directly with insurance providers so you would need to check with your insurance company to see what, if any, hearing aid insurance you may have. If you do have hearing aid insurance and they accept Hearing Help Express, we can provide any information you may need. If you do not have hearing aid insurance, we do offer low monthly payments to work within your budget.

Hearing Help Express is owned by IntriCon, a Class III medical device company that designs, develops, and manufactures hearing aids. Cutting out the middleman allows us to keep quality high and prices low, saving you as much as 85% compared to your local hearing aid store.

When you buy from Hearing Help Express, you are buying directly from the manufacturer which means huge savings for you. These savings come from the fact that we have a low-cost-business-model (direct from manufacturer without middleman markups) and higher sales volumes than the inefficient local retail channel with middleman markups. Specifically, a typical retail store only sells ~20 hearing aids a month, which means the average selling price for those 20 hearing aids needs to be $2,300 or more for each hearing aid. The low volume of hearing aid sales requires a huge markup to cover the high costs of retail rental space, marketing costs, and labor. We pass on the savings of our efficient business model onto you, the consumer!

Our superior products and service make the journey to better hearing affordable and more enjoyable! In an article by hearing healthcare industry expert Dr. Sergei Kochkin, PhD, he explains how our hearing aids make our customers far happier than hearing aids from a local store. Click here to read the study.

Research has shown that most hearing loss is related to aging and is characterized by your diminished ability to hear sounds in the high frequency ranges. The hearing aids we sell help people with this type of hearing loss. They amplify especially those higher tones that help you distinguish words more easily. A hearing test is not required to purchase a hearing aid through the mail, by phone or online. However, a hearing test is helpful and can be sent to Hearing Help Express for specific recommendations by one of our licensed hearing aid specialists.

We only carry hearing aid filters for hearing aid models sold by Hearing Help Express.

The only walk-in facility we have is located in DeKalb, IL. However, we help you over the phone, online, over video chat and through the mail!

On average, you will be connected to a live person within 16 seconds. You can also speak to someone on our website, HearingHelpExpress.com via our LiveChat feature or email us at [email protected]

Unfortunately, we do not have information on our website in Spanish at this time; however, if you call us at 1-800-467-4515 a Spanish speaking representative can help you.

The average life of a hearing aid is 3-5 years. It is important to keep the hearing aid clean and dry for it to last the expected amount of time.

The tip will fit snug, but comfortably. The tube will run close to your head and allow the hearing aid to rest just behind your ear. If the aid sits high on top of your ear, then a longer tube is needed. If the aid hangs very low behind your ear, then a shorter tube is needed.

There is printing on the slim-tubing indicating the size. It is printed near where the eartip attaches in either red for the right ear or blue for the left ear.

Absolutely! We offer two different options that can be customized to your individual ear. The first option we offer is for the Diplomat hearing aid series. The Diplomat hearing aids can be fitted by creating a personalized mold which changes and customizes the hearing aid. The fitting process involves sending out an impression kit which is used to outline the structure of each individual ear. After ordering your hearing aid, the impression kit will be mailed out to you. Once the impressions are received we will review them to ensure that a suitable impression was created and will create your custom fitted hearing aids. You can expect your custom fitted digital hearing aids to be mailed out to you within 2-3 weeks.

The second option is suitable for hearing aids outside of the Diplomat series and involves customizing the hearing aid tips. To create custom hearing aid tips we will send out an impression kit, create the tips and send them out within 2-3 weeks.

If your hearing aid needs repair you can email us at [email protected] or call us at 800-467-4515. We will try to diagnose the problem or identify a solution to have your hearing aids repaired. If your hearing aid is no longer covered by the warranty or a service plan we can service your hearing aids on a need by need basis.  

Feedback is usually caused by a poor fit. Sound escapes out around the eartip and is re-amplified. We offer several eartip options for most of our hearing aid models. Finding a tip that fits more snugly in the ear canal will help. Also, make sure your tubing length is correct for behind-the-ear aids for the tip to stay in place securely. In addition, many of our hearing aids have a whistle reduction setting that can reduce high frequency amplification which will also reduce feedback.

It is more difficult to use a hearing aid and handle batteries when you experience stiffness or numbness in your fingers. Consider a hearing aid with a remote control option if you have trouble adjusting the controls on the aid or a rechargeable hearing aid if you have difficulty handling batteries.

When the battery is no longer strong enough to power your Ranger-7610, you will hear 3 double beeps every 8 minutes. This will repeat until you replace the battery.

On average, hearing aid batteries should last about 1 week. The small Yellow #10 hearing aid battiers may last 3-4 days and the large Blue #675 hearing aid batteries may last 7-12 days. It depends on how often you wear your hearing aid, how well you take care of the hearing aid and where you store your hearing aid batteries. Here are some tips to extend the life of your hearing aid batteries:
1. Leave the battery door open on your hearing aid at night
2. Clean your hearing aid every morning
3. Store your hearing aid batteries in a cool, dry place like a desk or dresser drawer
4. Once you remove the tab off your hearing aid battery, let the battery sit out for at least 1 minute before using

If you believe you received an product in error, please call us at 1-800-467-4515 and we solve the issue immediately.

To turn off your hearing aid, simply open the battery door. Our hearing aids do not have an off switch. Opening the battery door also conserves battery life and allows excess moisture to dry in your hearing aid.

To check your account history, please call us at 1-800-467-4515.

We will not automatically sign you up for Battery Club. With our Battery Club you get 10% off your battery orders and we automatically ship your batteries to you every 1-6 months. Must have valid credit card on file. If this is something you would like to sign up for, please call us at 1-800-467-4515.