Warranty

hearing aid warranty

your hearing aids are warrantied for one year against any manufacturer’s defects in materials or workmanship.

Popular Questions

  • How are products covered through the warranty?
    Your hearing aids are warrantied for one full year against any manufacturer's defects in materials or workmanship. For service, you must send your hearing aid to Hearing Help Express for this warranty to apply.
     
    What does the warranty cover?
    Any manufacturer's defects in materials or workmanship.
     
    How can I file a claim?

    1. Call 1-800-221-2099 for authorization before returning your hearing aid for repair.

    2. Enclose a note with your name, address, phone number and a description of what is wrong with your device.

    3. Pack your device securely in a sturdy box. (Do not mail your hearing aid in an envelope, they could be destroyed during shipment). We recommend shipping via insured mail or UPS for your protection.

    Ship to: Hearing Help Express • 1714 Sycamore Rd • DeKalb, IL 60115