Returns and Exchanges

Return Policy

Our 100% money-back guarantee ensures that you can return items in their original condition and packaging within 60 days for a free exchange or full refund. If you aren't satisfied with your hearing aid, for any reason, we strongly encourage you to try a different hearing aid. If you're not interested in that option, we will refund your order.


Returning an item:

1. Call 1-800-467-4515 for a return authorization number.

2. Enclose a note with your name, address, phone number, return authorization number and a description of why you are returning the hearing aid.

3. Pack the device securely in a sturdy box (do not mail hearing aids in an envelope). We've included a return label with your order, simply affix this to your package.

4. Take your package to a post office or preferred shipping facility. We recommend insured mail or USPS for your protection. Please do not mail hearing aids in an envelope.

 request a return authorization number

 fill out a return form

 ship the item back through the carrier of your choice

Send returns to:
Hearing Help Express:
Returns Department
1714 Sycamore Road
PO Box 586
DeKalb, IL 60115-0586


FAQ

Is there a time limit?

The 45-day at-home trail is honored for 60 days starting from the date that your order is shipped. If you order was shipped more than 60 days ago you may contact us at info@hearinghelp.com or at 800-467-4515 to speak to a hearing health specialist. All of our hearing aids come with a one-year manufacturer warranty if you have any questions regarding the warranty of your hearing aid contact us at web@hearinghelp.com or at 800-467-4515.

What if the hearing aid was worn?

We encourage our customers to fully experience the hearing aid as it is intended to work. We simply ask that you care for it and maintain it in its original condition.

Can I exchange my hearing aid?

If you aren't completely satisfied with your hearing aid after trying it for 45 days you may try any other hearing aid. We are happy to provide a recommendation and reassess your needs to ensure that the next item works best for you; simply contact us at web@hearinghelp.com or at 800-467-4515.

I received a wrong/defective item - what can I do?

Call 800-467-4515 or email us at web@hearinghelp.com to make us aware of the problem. We will quickly get the correct or replacement item shipped to you along with prepaid postage that can be used to return the wrong/defective item back to Hearing Help Express.

What is the status of my return?

To obtain details pertaining to your return you may email us at web@hearinghelp.com or call us at 800-467-4515. We ask that you please allow 3-6 weeks for us to receive your merchandise, inspect it, carefully process your request and ship your exchange or refund.

Do restocking fees apply?

There are no restocking fees for hearing aids returned within 60 days from the date the hearing aid was shipped to you. Hearing aids returned after 60 days will be subject to a monthly rental fee of 10% of the regular purchase price of the hearing aid.