Frequently Asked Questions
Choosing Hearing Aids
Is hearing loss common?
Hearing loss is very common. Approximately 37.5 million U.S. adults aged 18 and over report some trouble hearing. Typically, friends and family will notice difficulty in hearing before it becomes apparent to the person with the loss.
Take our online hearing assessment now to find out if you're experiencing hearing loss.
What are OTC (over-the-counter) hearing aids?
Over-the-counter hearing aids are FDA-regulated medical devices for adults with perceived mild to moderate hearing loss and can be purchased without a hearing exam, prescription, or appointment with an audiologist.
How do I know which OTC hearing aid to try?
Hearing Help Express offers three easy options for you to take our free hearing assessment, modeled after the "quick hearing check" developed by the Better Hearing institute, which is shown to be valid and reliable. This hearing assessment was developed to give people a simple way to begin to understand their own hearing loss.
- FREE online hearing assessment: www.hearinghelp.com/hearing-check
- Call for an assessment over the phone with a Hearing Support Team member: 1-800-467-4515
- We will gladly mail you a hearing assessment you can complete at home: www.hearinghelpexpress.com/hearing-aid-catalog
Do behind the ear aids fit with glasses?
Yes, behind-the-ear hearing aids can fit well with glasses. We recommend putting your glasses on first, then the hearing aid. It can take a little time to get used to the feeling of wearing both the behind-the-ear hearing aid and your glasses.
I have an older Hearing Help Express hearing aid. What model do you have that is most similar to mine?
We will compare your previously purchased hearing aid to our current products to determine if we are able to offer you a comparable solution. Call Hearing Help Express at 1-800-467-4515 to speak with a Hearing Support Team professional.
Purchasing OTC Hearing Aids
How can you sell OTC hearing aids legally?
In August of 2022, the U.S. Food and Drug Administration issued a final rule to improve access to lower cost hearing aids for millions of Americans. This action establishes a new category of over-the-counter (OTC) hearing aids, enabling consumers with perceived mild to moderate hearing impairment to purchase hearing aids directly from stores or online retailers without the need for a medical exam, prescription or a fitting adjustment by an audiologist.
- You can learn more about the OTC hearing aid rule and how the FDA supports our business model here.
Are these real FDA-listed OTC hearing aids?
Our OTC hearing aids are FDA-listed, medical-grade, safe, and effective. Our hearing aids are designed by Intricon, our parent company in Minneapolis, with design inputs from their own on-staff doctor and audiologists.
How do you offer high value and quality?
How can Hearing Help Express support me?
We're here to support you now and at any point after your purchase. If you are unsure if you need a hearing aid our Hearing Support Team is available to help you determine your needs. Our team is available to help you setup and get accustomed to your hearing aids and answer any questions you may have. We're just a phone call or email away. Being able to easily connect and get support within a phone call further increase your chance of hearing success.
Contact us at web@hearinghelp.com or call 1-800-467-4515.
What does my hearing aid order include?
Every hearing aid order includes batteries to get you through the 45-day trial period, maintenance tools, a carrying case, optional domes and tubes (if applicable), plus a helpful user guide. You also receive free support from our dedicated Hearing Support Team. They're here to answer any questions and support you on your journey to better hearing.
Do you accept insurance?
We do not deal directly with insurance providers so you would need to check with your insurance company to see what, if any, hearing aid insurance you may have. If you do have hearing aid insurance and they accept Hearing Help Express, we can provide any information you may need. If you do not have hearing aid insurance, we do offer low monthly payments to work within your budget.
Do you offer payment plans?
We offer 4 equal monthly payment plans, the amount of each monthly payment will vary by the purchase total. If you would like to set up a payment plan, call 1-800-467-4515, we are happy to work with you and your budget.
Can I return the hearing aids if they don't work for me?
Every hearing aid order includes a risk-free 45-day home trial which starts the day you receive your hearing aids in the mail. If you are not 100% satisfied with your hearing aids, you can return them within 45 days for a full refund. Shipping and handling is non-refundable.
We encourage you to take advantage of the full 45 day trial since getting used to new hearing aids is a gradual process that takes time and patience as you learn to hear familiar sounds again.
How long do hearing aids last?
The average life of a hearing aid is 3-5 years. It is important to keep the hearing aid maintained and dry for it to last the expected amount of time.
What discounts do you offer?
At Hearing Help Express you save thousands on the same high-quality hearing aids sold by audiologists and ENT's. Compare our hearing aids to those costing $2,300+. Join our mailing list to stay updated with our special offers and promotions.
No hablo inglés, ¿cómo obtengo información en su sitio web en español?
Desafortunadamente, no tenemos información en nuestro sitio web en español en este momento; sin embargo, si nos llama al 1-800-467-4515, un representante de habla hispana puede ayudarlo.
Hearing Aids Problem Solving
I am having trouble with feedback (squealing), what should I do?
Feedback is usually caused by a poor fit. Sound escapes out around the dome (eartip) and is re-amplified.
To reduce feedback:
• Try a different style and/or size dome (eartip) to improve the fit.
• Replace worn or damaged tube.
• Replace worn or damaged dome.
• Reduce the hearing aid volume.
• Have a doctor remove wax from your ears.
• Contact Hearing Help Express for additional assistance.
What if I have feedback from only one of my hearing aids?
The most common cause of feedback is a poor fit, even if it happens with only one hearing aid. The size or shape of your right and left ear canals could be slightly different.
To reduce feedback:
• Try a different style and/or size dome (eartip) to improve the fit.
• Try a different length of tube.
• Replace worn or damaged tube.
• Replace worn or damaged dome.
• Reduce the hearing aid volume.
• Have a doctor remove wax from your ears.
• Contact Hearing Help Express for additional assistance.
Do I need to maintain my hearing aid?
It’s important to keep your hearing aid in good condition. Without regular maintenance, wax and moisture can build up and prevent the hearing aid from working properly. It’s best to perform maintenance on your hearing aid in the morning before you use it. Refer to your hearing aid user guide for maintenance instructions.
I performed maintenance on my hearing aid and it is still not working. What is wrong?
If your hearing aid is not working after performing proper maintenance, we recommend storing your device in a hearing aid dehumidifier when the hearing aid is not being used. If a dehumidifier does not solve the problem, please call 1-800-467-4515 and we will attempt to help you and fix your issues over the phone or we will instruct you on next steps.
Why are my batteries not lasting?
On average, hearing aid batteries should last about 1 week. The small Yellow #10 hearing aid battiers may last 3-4 days and the large Blue #675 hearing aid batteries may last 7-12 days. It depends on how often you wear your hearing aid, how well you take care of the hearing aid and where you store your hearing aid batteries. Here are some tips to extend the life of your hearing aid batteries:
1. Leave the battery door open on your hearing aid at night or when it is not in use
2. Clean your hearing aid every morning
3. Store your hearing aid batteries in a cool, dry place like a desk or dresser drawer
4. Once you remove the tab off your hearing aid battery, let the battery sit out for at least 1 minute before using
What should I do if my hearing aid is not working properly?
If your hearing aid is not working properly, call 1-800-467-4515 to speak with a member of our Hearing Support Team. They can often solve the issue by troubleshooting with you over the phone. If the problem still persists, we will have you send in your hearing aid for service.
Which dome (eartip) and/or tube should I use?
You can refer to the hearing aid user guide for dome and tube information. The user guide will instruct you on the various fitting options that were included with your hearing aid. If you are unable to locate this information we encourage you to call 1-800-467-4515 for additional assistance.
Hearing Aid Repairs
What if my hearing aid needs repair?
If your hearing aid needs repair, call 800-467-4515. We will try to diagnose the problem or identify a solution over the phone. If we are unable to solve the problem and your hearing aid is under warranty, we will have you send your hearing aid in for repair. If your hearing aid is no longer covered by the warranty, we can service your hearing aids on a need by need basis.
How do I send in my hearing aid for repair?
Call us first at 1-800-467-4515 and we will attempt to help you and fix your issues over the phone. If that does not solve the problem we will have you mail your aid in for repair to: Hearing Help Express • 1714 Sycamore Rd • PO Box 586 • DeKalb, IL 60115. Please pack your hearing aid in a sturdy box, do not mail it in an envelope. We recommend insured mail for your protection.
We may be able to provide a loaner hearing aid for an additional fee. We will need to discuss this option with you to determine if we have a loaner hearing aid model that will work for your needs.
Your HHE Account
Can I make a payment online?
Yes! If you need to make a payment on your account, please visit HearingHelpExpress.com/pay.
Does Hearing Help Express offer payment plans?
Hearing Help Express typically offers 4 equal monthly payments and the amount will vary with each hearing aid model. We are willing to work with you and your budget. If you would like to discuss alternate payment plan options, call 1-800-467-4515.
When did you receive my last payment?
To check your account history, please call us at 1-800-467-4515.
How much do I owe?
To check the balance on your account, please call us at 1-800-467-4515.
Is my account set up for battery club?
We will not automatically sign you up for Battery Club. With our Battery Club you get 10% off your battery orders and we automatically ship your batteries to you every 1-6 months. Must have valid credit card on file. If this is something you would like to sign up for, please call us at 1-800-467-4515.
What do I need to do if I received the wrong product?
If you believe you received a product in error, please call us at 1-800-467-4515 and we will solve the issue immediately.
How do I reset my account password?
Click on “account” at the top of the webpage and click on “Forgot your password” located next to the sign in box. Enter the email address you used when you first created your online Hearing Help Express account. You will then be sent an email with password reset instructions.
contact us: web@hearinghelp.com - 800-467-4515 (Mon-Fri • 7:30 am - 5:00 pm Central Time)